A lot of the table of IT elements is concerned with innovation and change, creating new software or improving your organisation. The broad term of operations or ops refers to the need to keep the lights on, maintain systems and support Users & Customers for the whole life of the product or service.
It doesn’t matter how good the product or service is, there will always be externalities to deal with, change requests, problems, queries or ad hoc demands to respond to.
That’s just a little taster of what this IT element is all about. To find out more, why not Ask the IT Chemist.
(c) 2015 Antony Lawrence CBA Ltd.